Deanna Baumgartner, the founder and owner of Employers Advantage was recently featured in one of Ratchet + Wrench latest blog: How to get authentic employee feedback written by Nolan O'Hara. The article goes over the struggle that small business owners such as automotive shops are facing when it comes to striving for employee feedback. There’s no question it can be difficult to gather employee feedback, and it certainly requires being intentional. There are several things you